Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in PELSEE’s warehouse for inspection, the refund process will begin.
You can request our Return & Refund Service under the conditions below:
1.Within 30 days of receiving a product if the product has no manufacturing defect and is still in new or like-new condition.
2.Within 30 days of receiving a product if the product has a manufacturing defect.
Return & Refund Service will not be provided where:
1.Free products.
2.It is requested beyond 30 days of receiving a product.
3.A product sent to PELSEE for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e., with cracks, dents, or scratches.
4.A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with. Read More
5.Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
6.Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
7.Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
8.A product is not delivered to PELSEE within 7 calendar days after Return & Refund Service confirmation is sent from PELSEE.
9.Purchases from unauthorized re-sellers.
10.Repairs through 3rd parties.
11.Other circumstances stated in this policy.
