Knowledge Base


Most frequent questions and answers

General FAQ

Pelsee mirror dash cams support up to 256GB, class 10 or higher speed card.

The dash cam automatically starts recording if a memory card is inserted and powered on.

Due to the long transportation process, the built-in battery may run out. Please have your dash cam charged for few days, battery will also be charging automatically while the charger is connected.

The Wi-Fi signal is affected by distance, and it will be weak when your mobile phone is about 10 ft away from your dash cam.

It may be because of the car cigarette power outlet issue or the car charger issue. Please contact us if a replacement car charger is needed.

Please visit our website download page, the installation guide and firmware are available to download.

The firmware system version is always up to date when you first use it. But to refresh or update the firmware may solve some issues like, voice control or other unusual issues.

No. Our dash cams support Loop Recording, which will overwrite the previously recorded with new content. We recommend that you lock the important videos or save them in your computer.

A dedicated hardwire kit is required for using Parking Monitoring. After turning on the parking mode, the front and rear view dash camera will record the whole night in time-lapse while you are away.

P12 Pro / P10 Pro Mirror Dash Cam FAQ

ADAS & BSD is a software application designed to assist drivers in being more alert and preventing death or injury from car accidents. We strongly recommend that drivers exercise caution while driving and not rely solely on the software alerts.

This dash cam is designed to be used primarily as a rearview mirror with a recording function. We recommend turning off the screen during driving and using it as a mirror to avoid glare and reflection from bright sunlight.

The videos that were locked due to G-sensor activation are saved in a separate folder called “emr” and “emr_b”.

No, they cannot work simultaneously. ADAS works when the front camera is displayed, and BSD works when the rear camera is displayed.

You need to connect the red wire of the rear camera cable to the positive pole of the reverse light.

You will need to physically turn the rear camera down by unscrewing it from its current position and then screwing it back in upside down.

If your car doesn’t have a cigarette lighter, you can still power your mirror dash cam by using a hardwiring kit. A hardwiring kit connects the mirror dash cam directly to your car’s battery, enabling it to keep recording in parking mode and preventing the battery from draining.

Yes, to turn off the screen while recording, you can press the power button once. It also has a “screen sleep” function that can be activated to turn off the screen after a set period of time.

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